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  1. Jira Service Management Cloud
  2. JSDCLOUD-10771

Forms containing multibyte characters cannot be exported to PDF correctly

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    Description

      Issue Summary

      Forms containing multibyte characters such as Japanese cannot be exported to PDF correctly. Multibyte characters are replaced by ###.

      Steps to Reproduce

      1. Create a form and link it to a request type
      2. Raise a request using the above form with multibyte characters such as Japanese
      3. Export the submitted form to PDF by clicking ... > Download PDF / Download RIch PDF

      Expected Results

      A downloaded PDF file contains multibyte characters.

      Actual Results

      A downloaded PDF file doesn't contains multibyte characters, and they are replaced by ###.

      Workaround

      Use Download XLSX which contains multibyte characters correctly

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              Unassigned Unassigned
              3fb4e7e36438 K. Tajima
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              Dates

                Created:
                Updated:
                Resolved: