SLA recalculation after SLA configuration has changed does not run for all tickets

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Medium
    • Component/s: SLA
    • 37
    • Severity 3 - Minor
    • 14

      Issue Summary

      Pressing to save a SLA config should trigger a graceful recalculation of SLA data for all issues - this is happening to only a sub-set of all issue.

      Steps to Reproduce

      1. Press save a SLA config
      2. View SLA data in your instance

      This does not seem to happen everytime, but when it does it's impact is big.

      Expected Results

      All issues with open SLA should have their SLA recalculated

      Actual Results

      Not all issues with open SLA have their SLA recalculated

      Workaround

      Empty save the SLA config again.
      If this fails use the recalculate SLA endpoint
      https://confluence.atlassian.com/jirakb/slas-in-jira-service-management-are-missing-or-disappear-954252774.html

            Assignee:
            Manas Shukla
            Reporter:
            Ana Viseu (Inactive)
            Votes:
            20 Vote for this issue
            Watchers:
            25 Start watching this issue

              Created:
              Updated:
              Resolved: