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  1. Jira Service Management Cloud
  2. JSDCLOUD-10697

Forms Automation: Access form fields with smart values (smartvalues)

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      Update November 2024

      Hi all! Delighted to say that the team have now shipped smart values for forms and form fields

      Read all about it on community here!

      Please check out these docs on how to use, and let us know how you get on! 

      https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/

      Many thanks for everyone that helped us understand the importance of this for your operations.

      Sam

      JSM Principal Product Manager

      Show
      Update November 2024 Hi all! Delighted to say that the team have now shipped smart values for forms and form fields Read all about it on community here! Please check out these docs on how to use, and let us know how you get on!  https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/ Many thanks for everyone that helped us understand the importance of this for your operations. Sam JSM Principal Product Manager

      Problem

      As a project admin, I want to be able to access the response to individual form fields, so that I can use them as Smart Values in my automation rules, such as mustache variables(double-curly braces).

      Workaround

      Using the feature of "Save form answers" from the Jira Forms API to access the responses to individual form fields, as described in the article below:

              96677a1d9b4c Sam Knight
              3594564a659e Simon Herd (Inactive)
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                Resolved: