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  1. Jira Service Management Cloud
  2. JSDCLOUD-10697

Forms Automation: Access form fields with smart values (smartvalues)

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      Update 9 Mar 2023

      Unfortunately, this work is still not on our short-term roadmap. 

      Be aware that the work we are doing on producing a public API for forms will include an end point to /getSimplifiedAnswers. This should return a flat array of form responses, which will be easier to work with in Automation for Jia. It's not a perfect solution, but ProForma DC/Server customers have found it useful.

      In the meantime, the documentation for Server/DC under the heading Access the contents of ProForma Forms, relating to entity properties also applies to cloud; however, be aware accessing form data this way is not officially supported.

      The API ticket to follow / vote for is here https://jira.atlassian.com/browse/JSDCLOUD-10671

      Thank you,

      Simon - Product Manager Forms

       

       

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        Update 9 Mar 2023 Unfortunately, this work is still not on our short-term roadmap.  Be aware that the work we are doing on producing a public API for forms will include an end point to /getSimplifiedAnswers. This should return a flat array of form responses, which will be easier to work with in Automation for Jia. It's not a perfect solution, but ProForma DC/Server customers have found it useful. In the meantime, the documentation for Server/DC under the heading Access the contents of ProForma Forms,  relating to entity properties also applies to cloud; however, be aware accessing form data this way is not officially supported. The API ticket to follow / vote for is here https://jira.atlassian.com/browse/JSDCLOUD-10671 Thank you, Simon - Product Manager Forms    

    Description

      Problem

      As a project admin, I want to be able to access the response to individual form fields, so that I can use them as Smart Values in my automation rules, such as mustache variables(double-curly braces).

      Workaround

      Using the feature of "Save form answers" from the Jira Forms API to access the responses to individual form fields, as described in the article below:

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              96677a1d9b4c Sam Knight
              3594564a659e Simon Herd (Inactive)
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