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  1. Jira Service Management Cloud
  2. JSDCLOUD-10669

The form is not created if the request "creator" does not have permission to access the request

      Issue Summary

      The form is not created if the creator does not have permission to access the request

      Steps to Reproduce

      1. Set an Issue Security level that says that only "admins" and "reporters" have access to that request.
      2. Now access the JSM portal and submit a request on behalf of someone else.

      Expected Results

      The form should be submitted without any further issues.

      Actual Results

      The ticket is created, but the form is not attached to the request. Checking application logs we can see the following error is thrown:

      Cannot create initial form because form for request type <ID> was not found on project <KEY>
      

      Notes

      This might also happen on slight variations of the steps mentioned above. For example, just removing the reporter from the security level produces the same behavior.

      Workaround

      Make sure that the user submitting the ticket has permission to see the ticket after its creation time.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-10669

            The form is not created if the request "creator" does not have permission to access the request

                Issue Summary

                The form is not created if the creator does not have permission to access the request

                Steps to Reproduce

                1. Set an Issue Security level that says that only "admins" and "reporters" have access to that request.
                2. Now access the JSM portal and submit a request on behalf of someone else.

                Expected Results

                The form should be submitted without any further issues.

                Actual Results

                The ticket is created, but the form is not attached to the request. Checking application logs we can see the following error is thrown:

                Cannot create initial form because form for request type <ID> was not found on project <KEY>
                

                Notes

                This might also happen on slight variations of the steps mentioned above. For example, just removing the reporter from the security level produces the same behavior.

                Workaround

                Make sure that the user submitting the ticket has permission to see the ticket after its creation time.

                        3594564a659e Simon Herd (Inactive)
                        tbehm@atlassian.com Thiago Behm.
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                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            3594564a659e Simon Herd (Inactive)
                            tbehm@atlassian.com Thiago Behm.
                            Affected customers:
                            0 This affects my team
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated:
                              Resolved: