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  1. Jira Service Management Cloud
  2. JSDCLOUD-10641

Allow customisation of the approval button placement in the "Approval required" customer notification

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    Description

      Issue

      Currently, the "Approval required" customer notification template doesn't allow for reordering of the placement of the approval buttons in the message body. It will always show at the top of the message body, along with the text "This request requires your approval", as shown below:

      This prevents JSM admins from customising the customer notification to their preference.

      Suggested solution

      Perhaps re-introducing the ${approval.buttons} variable to control the placement of the buttons within the message body.

      Workaround

      There is no workaround for this.

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              Unassigned Unassigned
              3912bf74d8da Vihaan Kaura
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              Dates

                Created:
                Updated: