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  1. Jira Service Management Cloud
  2. JSDCLOUD-10626

SLA calculations are delayed or do not appear on the UI timely.

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • SLA
    • None

      Issue Summary

      Intermittently SLA calculations are not displayed on the issue view UI. When the new issue is created SLA section is displayed blank, however after some time SLA's are displayed and show the SLA calculation correctly.

      Steps to Reproduce

      • Unable to reproduce as the issue is intermittent

      Expected Results

      SLA timer should be displayed under the SLA section when expected.

      Actual Results

      SLA section is displayed blank in issue view and SLA information is missing.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. Screenshot 2021-12-02 at 4.11.32 PM.png
          Screenshot 2021-12-02 at 4.11.32 PM.png
          44 kB

            [JSDCLOUD-10626] SLA calculations are delayed or do not appear on the UI timely.

            Prasanna Bhat made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            Support reference count Original: 16 New: 17
            Jacob Bass made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 862486 ]
            Jacob Bass made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 862486 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2

              Unassigned Unassigned
              0ed3fd39a981 Saama Tabassum
              Affected customers:
              12 This affects my team
              Watchers:
              23 Start watching this issue

                Created:
                Updated:
                Resolved: