Issue Summary

When exporing the CSV list of managed accounts, the column E of the CSV file shows the "Last active" date for that account. This column does not reflect the login in JSM portal, even though the authentication happens on the id platform (with SAML, if enforced)

Steps to Reproduce

1. Have an organization with some managed accounts
2. One of the accounts has access to a JSM portal
3. The user logs in to the portal and raises a ticket

Expected Results

The CSV file should show the "Last active" date the date when the user logged-in to the portal

Actual Results

The CSV file shows the last active date the date when the user logged-in to a product with full user access (licensed account)

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available