Waiting for approval shows issues that the user has already approved

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • Component/s: Approvals
    • None
    • Severity 3 - Minor

      Issue Summary

      When a workflow is setup with multiple approvers required, the issue stays in the approval status until the requisite number of approvers have approved or declined the issue and the issue transitions to the corresponding status.

      The Waiting for my approval option on the portal seems to be looking at the issue status and not whether the current user needs to provide a response.

      Steps to Reproduce

      1. Create a workflow with an approval status
      2. Configure said status to have 2 or more approvals
      3. Approve the issue on one account
      4. Review the Waiting for my approval page on the portal of another approver of that same issue

      Expected Results

      The issue disappears when the user viewing the Waiting for my approval page.

      Actual Results

      The issue remains until approved by the requisite number of approvers or is declined.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

              Assignee:
              Unassigned
              Reporter:
              Matthew M. (Inactive)
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                Created:
                Updated:
                Resolved: