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Bug
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Resolution: Fixed
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Low
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None
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2
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Severity 3 - Minor
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Issue Summary
Pre-filled value is not working for components field
Steps to Reproduce
- Create a request type that has a components field as a visible field
- Create a custom URL passing a default value for the select list
servicedesk/customer/portal/8/create/47?summary=test&components=COMPONENTS_OPTION_ID
Expected Results
You should be able to submit the request just fine.
Actual Results
Despite the value is shown on the select list, when we try to submit the request the field value is blank and the user needs to manually select the field value.
Workaround
Select field value manually