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  1. Jira Service Management Cloud
  2. JSDCLOUD-10462

Add the To/CC recipient lists to an issue property

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Users often create aliases to use in their JSM mail handlers and would like to be able to filter if a request was sent to the alias or the original mail handler address

      Suggested Solution

      Add all the recipients existent in the message only during its creation to an issue property that could be retrieved later using automation with advanced conditions

            [JSDCLOUD-10462] Add the To/CC recipient lists to an issue property

            Matthew Hunter made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels New: timeout-suggestion-bulk-close

            Matthew Hunter added a comment -
            Atlassian Update - October 12, 2023

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it.

            While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - October 12, 2023 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!
            Yuri Moura (Inactive) made changes -
            Description Original: h3. Problem Definition
            Users often use aliases in their JSM mail handlers and would like to be able to filter if a request was sent to the alias or the original mail handler address

            h3. Suggested Solution
            Add all the recipients existent in the message only during its creation to an issue property that could be retrieved later using automation with advanced conditions             		New: h3. Problem Definition
            Users often create aliases to use in their JSM mail handlers and would like to be able to filter if a request was sent to the alias or the original mail handler address

            h3. Suggested Solution
            Add all the recipients existent in the message only during its creation to an issue property that could be retrieved later using automation with advanced conditions
            Yuri Moura (Inactive) created issue -

              Unassigned Unassigned
              bd0e47de2684 Yuri Moura (Inactive)
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                Created:
                Updated:
                Resolved: