Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-10461

Assets: Enhanced capability of Services object schema like regular schemas

    • 449
    • 108
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem

      Currently the services are part of a separate object schema called Services. There is no option to have these in the same schema as other Assets objects. Also, it is not possible to create child object type for Services object type.

      Suggested Solution

      There should be option to have the services in the same schema as any other Assets objects. Also, the ability to create child object types for Services is important.

      Why This Is Important

      • Better manageability as one object schema can manage all object types
      • A regular object schema offers more granularity than Services schema
      • Be able to set permissions based on the Schema Roles, with that, not allowing Agents to create new Objects under Services

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSDCLOUD-10461] Assets: Enhanced capability of Services object schema like regular schemas

            SET Analytics Bot made changes -
            UIS Original: 473 New: 449
            SET Analytics Bot made changes -
            UIS Original: 474 New: 473
            SET Analytics Bot made changes -
            UIS Original: 473 New: 474
            SET Analytics Bot made changes -
            UIS Original: 474 New: 473
            SET Analytics Bot made changes -
            UIS Original: 473 New: 474
            SET Analytics Bot made changes -
            UIS Original: 498 New: 473
            SET Analytics Bot made changes -
            UIS Original: 499 New: 498
            SET Analytics Bot made changes -
            UIS Original: 500 New: 499
            SET Analytics Bot made changes -
            UIS Original: 501 New: 500
            SET Analytics Bot made changes -
            UIS Original: 503 New: 501

              7260236ab89d Justin King
              cf3a9e2a2246 Diptajeet Datta
              Votes:
              94 Vote for this issue
              Watchers:
              63 Start watching this issue

                Created:
                Updated: