When delete request type , existing issue that used the request type can't be search using "Request Type is Empty"

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    • 2
    • Severity 3 - Minor

      Issue Summary

      At the moment, when a request type deleted , the existing issue that previously use the request type are not searchable when using :-

      Request Type is Empty
      

      Steps to Reproduce

      1. Create issue with Request Type A
      2. Open the JSM project and delete Request Type A
      3. Search issue in issue navigator page , Request Type is Empty

      Expected Results

      The ticket are displaying in the filter results.

      Actual Results

      Issue not displaying in the results even though in issue showing the request type is empty.

      Workaround

      • Search issue using :-
        "Request Type" not in ("Request Type B","Request Type C")
        
      • Or , Create automation to clear the request type value and should be able to search using Request type is Empty

            Assignee:
            Jehan Gonsalkorale
            Reporter:
            Atiqah Roslan
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              Created:
              Updated:
              Resolved: