Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-10329

Automation for Jira's conditions are not working well with the field Affected services

    XMLWordPrintable

Details

    • Bug
    • Resolution: Duplicate
    • Low
    • Automation - A4J
    • None

    Description

      Issue Summary

      Automation for Jira's conditions are not working properly towards the JSM field Affected services.

      Steps to Reproduce

      1. Scenario 1

      • Set an if/else -> issue fields condition, using the option is one of
      • Create an issue, selecting 2 affected services (on that case, the services are s1 and s2)

      2. Scenario 2

      • Use the condition specific to the Affected services field
      • Create an issue with two affected services (on that case, again, s1 and s2)

      Expected Results

      • Scenario 1: the issue will pass on both conditions since there are two affected services
      • Scenario 2: the issue will pass on both conditions since there are two affected services

      Actual Results

      • Scenario 1: the issue passes only on the second condition
      • Scenario 2: the issues passes only on the second condition

      Workaround

      Using the Advanced compare condition seems to be working:

      Attachments

        1. Screen Shot 2021-08-30 at 10.12.30 (1).png
          125 kB
          Leonardo De Almeida
        2. Screen Shot 2021-08-30 at 10.12.38 (1).png
          126 kB
          Leonardo De Almeida
        3. Screen Shot 2021-08-30 at 10.12.52 (1).png
          211 kB
          Leonardo De Almeida
        4. Screen Shot 2021-08-30 at 10.31.52 (1).png
          110 kB
          Leonardo De Almeida
        5. Screen Shot 2021-08-30 at 10.31.57 (1).png
          110 kB
          Leonardo De Almeida
        6. Screen Shot 2021-08-30 at 10.32.09 (1).png
          133 kB
          Leonardo De Almeida
        7. Screen Shot 2021-09-02 at 14.10.58.png
          129 kB
          Leonardo De Almeida
        8. Screen Shot 2021-09-02 at 14.11.06.png
          129 kB
          Leonardo De Almeida
        9. Screen Shot 2021-09-02 at 14.11.28.png
          198 kB
          Leonardo De Almeida

        Issue Links

          Activity

            People

              Unassigned Unassigned
              lalmeida@atlassian.com Leonardo De Almeida
              Votes:
              3 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: