Problem

Currently it is not possible to hide Assets object custom fields in custom portal like other regular custom fields.

Suggested Solution

Just like any other custom fields, we should be able to hide Assets object custom fields in customer portal

Why This Is Important

• Same reason why there is option to hide regular custom fields in customer forms.
• Better integration of Insight and JSM.

Workaround

No workaround to hide the Assets custom field but a pre-defined value can be set. Use Edit Issue action in Automation for Jira to set a value for the Assets custom field during issue creation OR set a value in the section Display a default object when this field appears in a customer portal of the field configuration