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  1. Jira Service Management Cloud
  2. JSDCLOUD-10317

Ability to hide Assets object custom field in customer portal

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    Description

      Problem

      Currently it is not possible to hide Assets object custom fields in custom portal like other regular custom fields.

      Suggested Solution

      Just like any other custom fields, we should be able to hide Assets object custom fields in customer portal

      Why This Is Important

      • Same reason why there is option to hide regular custom fields in customer forms.
      • Better integration of Insight and JSM.

      Workaround

      No workaround to hide the Assets custom field but a pre-defined value can be set. Use Edit Issue action in Automation for Jira to set a value for the Assets custom field during issue creation OR set a value in the section Display a default object when this field appears in a customer portal of the field configuration

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              90325da67d46 Mohamed Hassan
              cf3a9e2a2246 Diptajeet Datta
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              Dates

                Created:
                Updated: