It would be great if we can change the text of "What can we help you with" and also the second one which is used for the request types. 

Our customer uses the system with the German translation. In German, a distinction is made between the polite form of address ("Sie") and the more informal form of address ("du"). In the customer's company, it is part of the corporate culture that everyone uses the informal form of address. However, Jira translates the two texts with the polite form of address, unfortunately a change is not possible. Thus, the entire appearance of the service portal is unfortunately not very satisfactory.

So please give us the ability to change (or remove) both sentences.