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  1. Jira Service Management Cloud
  2. JSDCLOUD-10204

Affected services not showing linked issues on the 'Linked issues' tab

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Details

    • Bug
    • Resolution: Cannot Reproduce
    • High
    • Service Registry
    • None

    Description

      Issue Summary

      For the 'Affected Services' field, the linked issues section does not show any linked issues – also the relevant service on Insight does not show issues linked to the service/

      Steps to Reproduce

      1. Add a service in an ITSM project
      2. Add the 'Affected Services' field to all screens for the project
      3. Create a new issue, fill the 'Affected Services' field with the service
      4. On the issue, go to the object details/graph view on the affected service
      5. Click the "Linked issues" tab

      Expected Results

      The linked issues section should show with the issue that has just been created.

      Actual Results

      No linked issues being shown for the service

      Workaround

      No workaround


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            7260236ab89d Justin King
            vchoo Vivian C
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            Dates

              Created:
              Updated:
              Resolved: