Details
-
Bug
-
Resolution: Unresolved
-
Low
-
1
-
Severity 3 - Minor
-
1
-
Description
Issue Summary
Navigating back just once after clicking a sub-task in the queue view of a ticket is not enough to back to the actual parent ticket.
Steps to Reproduce
- Create a new issue in a Service project;
- Through a queue, access it. The URL should have the queue breadcrumbs (ie instance/jira/servicedesk/projects/PKEY/queues/custom/1/PKEY-999);
- Create a new sub-task for that ticket;
- Click the sub-task box (but not it's actual key)
- Navigate back on the browser
Expected Results
You're returned to the parent ticket;
Actual Results
You're left on the same sub-task.
Notes Checking the URL during the process you'll notice it changes twice:
- From the original ticket: instance/jira/servicedesk/projects/PKEY/queues/custom/1/PKEY-999
- To an intermediate state: instance/jira/servicedesk/projects/PKEY/queues/custom/1/PKEY-999?selectedIssue=PKEY-1000
- Then to the subtask: instance/jira/servicedesk/projects/PKEY/queues/custom/1/PKEY-1000?selectedIssue=PKEY-1000
This intermediate state will display inconsistent data, such as the sub-task summary while listing the parent's childs.
Workaround
- navigate back again;
- open subtask by clicking the sub-task key as you're directed to it's instance/browse/PKEY-0000 URL without queue breadcrumbs