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  1. Jira Service Management Cloud
  2. JSDCLOUD-10180

Navigating back just once after clicking a sub-task in the queue view of a ticket is not enough to back to the actual parent ticket.

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    Description

      Issue Summary

      Navigating back just once after clicking a sub-task in the queue view of a ticket is not enough to back to the actual parent ticket.

      Steps to Reproduce

      1. Create a new issue in a Service project;
      2. Through a queue, access it. The URL should have the queue breadcrumbs (ie instance/jira/servicedesk/projects/PKEY/queues/custom/1/PKEY-999);
      3. Create a new sub-task for that ticket;
      4. Click the sub-task box (but not it's actual key)
      5. Navigate back on the browser

      Expected Results

      You're returned to the parent ticket;

      Actual Results

      You're left on the same sub-task.

      Notes Checking the URL during the process you'll notice it changes twice:

      1. From the original ticket: instance/jira/servicedesk/projects/PKEY/queues/custom/1/PKEY-999
      2. To an intermediate state: instance/jira/servicedesk/projects/PKEY/queues/custom/1/PKEY-999?selectedIssue=PKEY-1000
      3. Then to the subtask: instance/jira/servicedesk/projects/PKEY/queues/custom/1/PKEY-1000?selectedIssue=PKEY-1000

      This intermediate state will display inconsistent data, such as the sub-task summary while listing the parent's childs.

      Workaround

      • navigate back again;
      • open subtask by clicking the sub-task key as you're directed to it's instance/browse/PKEY-0000 URL without queue breadcrumbs

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            Unassigned Unassigned
            asantos2@atlassian.com Augusto Pasqualotto
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            Dates

              Created:
              Updated: