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  1. Jira Service Management Cloud
  2. JSDCLOUD-10113

SLA UI on Issue should reflect time taken not time remaining

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    • Suggestion
    • Resolution: Unresolved
    • SLA
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    Description

      Similar to what is raised here - https://community.atlassian.com/t5/Jira-Service-Management/Confused-by-the-way-service-desk-displays-SLA-timers/qaq-p/138637

       

      My team has brought up how it's confusing that the SLA display shows you how much time is left in the SLA rather than how much time it took to meet the criteria.

      For example:

       

      This ticket was responded to in 31 minutes but at a glance it appears as though it took 7 hours and 29 minutes.

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            Unassigned Unassigned
            4ff46de9adce tommy
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            Dates

              Created:
              Updated: