Deleting an approver on approvals results in the issue being stuck if the approvals field contains characters that need to be encoded

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    • 3
    • Minor

      Issue Summary

      Ticket stuck in approval state after an approver is deleted

      Steps to Reproduce

      1. Create a multi-user picker custom field and put a non-alphanumeric character in the field name e.g '&'
      2. Configure an approval step using the new custom field.
      3. Have the approval stage set with 100 % approval.
      4.  Add 2 approvers.
      5.  approver approves the ticket and deletes other approver.
      6.  The ticket is stuck in a state “Submitting approval”

      Expected Results

      The ticket should transition

      Actual Results

      The ticket is stuck in a state “Submitting approval...

      Workaround

      Add approver again and have them approve the ticket. 

       

              Assignee:
              Unassigned
              Reporter:
              Shafaq Malik (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: