Hi 14a2b1315e6d Yes, for JSM premium, and Enterprise license holders, we have started rolling out the Free stakeholder feature for Incidents. It may be a good idea to confirm if the feature has already been rolled-out to your customer before suggesting a migration. The confirmation can be done by going to their Administration portal, and see if Stakeholder role is available for Jira Service Management when "Invite User" button is clicked (Under Directory tab). Note: this is ONLY for the Incident Management in JSM, not the Opsgenie part of JSM.
8157b1588cce For JSM based customers, we recommend using the JSM part of the Incident Management, as that has a better integration with the rest of the system (Including Changes, Services etc.). Unfortunately, at present we don't have any ETA for this to be available in Opsgenie side, but happy to discuss if there's a feature gap that's preventing your organization to move to the JSM Incident Management. Thanks.
Happy New Year, everyone! May it be filled with joy, success, and - who knows - maybe even some miracles. Like Atlassian resolving to fix this bug. We can dream, right?