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  1. Jira Service Management Cloud
  2. JSDCLOUD-10046

Attempting to view Inbound References or Object Graph results in component not loading

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    Description

      Issue Summary

      If you attempt to view the Inbound References for an object in an Insight instance where there are many Inbound References, the Inbound References component may not load.  Also, attempting to view the Object Graph on an object in an Insight instance where there are many Inbound References may result in the Object Graph view failing to load.

      Steps to Reproduce

      1. Click on Insight Tab -> View all Object Schemas
      2. Click on your Object Schema
      3. Click on your Object Type
      4. Click on one of your Objects that has Inbound References (Inbound References doesn’t load/Loading bar stays there) 504 timeout in console
      5. Click on Object Graph (Object graph doesn’t load/Blank whitespace) 504 in console

      Expected Results

      We would expect the Inbound References component to load and for us to be able to view the Object Graph

      Actual Results

      The Inbound References component fails to load or has a permanent loading bar. 

      Or

      The Object Graph view fails to load.

      In both cases, there will be a 504 error in the web console on a REST call to the Insight service

      Workaround

      Refreshing the page may result in the component or view working.

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              7260236ab89d Justin King
              tdewitt Tyler DeWitt (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: