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Bug
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Resolution: Won't Fix
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Low
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7
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Minor
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1
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Issue Summary
During object import, objects are duplicated when object type mapping has two identifiers and one is another referenced object
Steps to Reproduce
- Create object type called "City" in your schema (with just default attributes)
- Also create an object type called "Employee" with the default attributes and an attribute of "City" of the City object type created in step 1
- Create an import configuration in your schema with the attached CSV file
- After the configuration is created, create an object type mapping within the configuration selecting the Employee object type created in step 2 and set the identifiers of the mapping to be "Name" and "City" and ensure both are ticked (See screenshot for end result of import configuration)
- Ensure that for the Employee object type mapping, Missing objects are ignored
- Execute import and check that the objects were correctly imported
- Execute import another time without making any changes
Expected Results
We should see no duplicates
Actual Results
We see duplicates of all the objects
Workaround
This seems to only happen if you use "Label" in the import AQL of the referenced object. Using the attribute name instead can fix this. For example:
- Name = ${Placeholder}
- relates to
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JSDSERVER-16054 Import duplication when object type mapping has two identifiers and one is another referenced object
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- Short Term Backlog
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- is addressed by
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JDW-5118 Failed to load
Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.
Thank you again for providing valuable feedback to our team!
Jira Service Management Cloud team