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  1. Jira Service Management Cloud
  2. JSDCLOUD-10040

Add API end point to set customer portal announcements

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      It would be of great use to have an endpoint in JSM API that allows to set customer portal announcements so that we can update these outside of the UI.

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            [JSDCLOUD-10040] Add API end point to set customer portal announcements

            Sairam Sanjay Simha added a comment -

            This would be a MAJOR advantage

            Sairam Sanjay Simha added a comment - This would be a MAJOR advantage

            Mike Hilty added a comment -

            This would come in very handy for a project we are looking to accomplish.  We are using a JSM portal for users to declare a major incident, and it would be nice to be able to build out Jira automation to show any active incident tickets in the portal announcements.

            Mike Hilty added a comment - This would come in very handy for a project we are looking to accomplish.  We are using a JSM portal for users to declare a major incident, and it would be nice to be able to build out Jira automation to show any active incident tickets in the portal announcements.

            d.kirsching added a comment -

            Hi,

            with modern incident management provided by Jira Service Management, get possibility to edit portal announcements outside of the UI would be greatful and game-changer.

            I presumed that must be through an API rest endpoint or maybe directly with Jira automation.

            • if Issue Type incident is created with priority P1 for example
            • Action => Edit Portal Announcement for all our customers.

            Thanks.

             1 

             

            d.kirsching added a comment - Hi, with modern incident management provided by Jira Service Management, get possibility to edit portal announcements outside of the UI would be greatful and game-changer. I presumed that must be through an API rest endpoint or maybe directly with Jira automation. if Issue Type incident is created with priority P1 for example Action => Edit Portal Announcement for all our customers. Thanks.  1   

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              79302268a842 Ana Viseu
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