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  1. Jira Service Management Cloud
  2. JSDCLOUD-10028

Canceling/closing a request with approvals removes all approval history on the request

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    Description

      Summary

      If a request with multiple approvals is canceled/closed and was not approved or declined, it will remove all approval history on the request

      Steps to Reproduce

      1. Create a request with multiple approvals
      2. Set the user to yourself
      3. Approve the request on one status
      4. Cancel the request

      Expected Results

      The canceled approval removed from the request while the approved/declined in the previous status record remains

      Actual Results

      All approvals history are removed from the request

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated:
                Resolved: