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  1. Jira Service Management Cloud
  2. JSDCLOUD-10025

When searching for Organizations, the ampersand (&) is not considered for the search(new issue view)

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
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      Issue Summary

      When searching for an Organization in the issue view, when an ampersand (&) is added, the searching will only look for entries with the search term up to the ampersand sign. This may result in erratic behavior in the search field in case there are more than 10 Organizations that match the search string up to the ampersand (&) sign.

      Steps to Reproduce

      1. Have more than 10 Organizations that have the following name composition:

      • n letters&, n letters_space_&, n letters&n letters, n letters_space_&_space_n letters
      • Valid examples: A&, A &, A&A, A & A

      2. In a ticket, search for one of the Organizations created.

      Expected Results

      The searched Organization returns correctly in the result list or returns when the complete name is searched.

      Actual Results

      The searched Organization may be missing from the list or not be found when the entire name is searched.

      • A & C should be on the list, however, it is not found:
      • A & C is not found:
      • The A & C Organization exists in the instance:

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here if available.

              psujono Paulus
              418fd3fec2e7 Arthur Braga (Inactive)
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                Created:
                Updated:
                Resolved: