Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-914

Service Desk Customer Not Treated as Reporter in JIRA Notification Scheme

    XMLWordPrintable

Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Behavior
      After disabling Notifications in Add-ons >> Configuration under JIRA Service Desk, 'customer' users in Service Desk projects do not receive notifications as reporters on issues.

      Expected
      Once Service Desk Notifications are disabled, Service Desk projects should utilize the notification scheme defined in their corresponding JIRA project, including 'customers' as issue reporters.

      Workaround
      Adding the 'customer' users to the administrator project role for the JIRA project associated with the service desk or giving browse permission seems to allow the 'customer' to receive notifications as expected.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              scovey Shanye
              Votes:
              73 Vote for this issue
              Watchers:
              67 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync