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  1. Jira Service Management Data Center
  2. JSDSERVER-897

Custom field default values aren't applied issues created by email

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    • Icon: Bug Bug
    • Resolution: Resolved Locally
    • Icon: Low Low
    • None
    • 2.0.2
    • Email - Incoming

      When an issue is submitted by email to the Service Desk mail handler, the default value is not applied to the issue for select lists.

      Steps to reproduce:

      1. Create a custom field called "contact type" that is a select list
      2. Add values of "helpdesk", "email", and "other"
      3. Set default value to be "email"
      4. Submit request by email
      5. View issue and note that custom field value is not the default of "email"

      Expected results:
      The value for "contact type" is email.

      Actual results
      It seems to pick the last value entered in the list of options.

          Form Name

            [JSDSERVER-897] Custom field default values aren't applied issues created by email

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304297 ] New: JAC Bug Workflow v3 [ 3125290 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058277 ] New: JSD Bug Workflow v5 - TEMP [ 2304297 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055862 ] New: JSD Bug Workflow v5 [ 2058277 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955321 ] New: JSD Bug Workflow v5 - TEMP [ 2055862 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614968 ] New: JSD Bug Workflow v5 [ 1955321 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602304 ] New: JSD Bug Workflow v4 [ 1614968 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398360 ] New: JSD Bug Workflow v2 [ 1602304 ]
            Marty made changes -
            Component/s New: Email - Incoming [ 32490 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 733283 ] New: JSD Bug Workflow [ 1398360 ]

              mmcmahon Matthew McMahon (Inactive)
              664f0d27baf2 Damon Morda
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: