Details
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Bug
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Resolution: Fixed
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Medium
Description
Request types are disabled, whenever there is a chance that 'Create Request' for that request type would fail.
E.g. Field configuration of the related issue type has a field which is marked required, un-supported on portal yet, and is not allocated a default value yet.
SD tries to fore-warn Service Desk admins by showing them a warning, and disables the request types.
This functionality seems to be broken.