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  1. Jira Service Management Data Center
  2. JSDSERVER-793

Increase timeout for connecting to mail server

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      I got error message when setting email channel (detail in attachment)

      "BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out"

      This issue happens because of the short connection timeout expectation.

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          is related to

          Suggestion - JSDSERVER-6557 Allow configuring the timeout for Service Desk mail handlers

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-793 Increase timeout for connecting to mail server

          • Low - Low priority issues
          • Closed

          SHER-160 Loading...

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              Unassigned Unassigned
              nlai Nga Lai (Inactive)
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                Created:
                Updated:
                Resolved:

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