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  1. Jira Service Management Data Center
  2. JSDSERVER-621

Conflicting pause and stop conditions prevent SLA from stopping

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • 2.3
    • 1.2.4, 1.2.6.1
    • SLA

    Description

      Pause on condition preventing stop condition from triggering, resulting in SLA that neither pauses nor stops.

      Steps to reproduce

      • Create SLA
        • Start: Issue Created
        • Pause on: Assignee:Set
        • Stop: Assignee:From Unassigned
        • Goal: All remaining: 1h
      • Create new ticket that this SLA applies to. Create as unassigned.
      • View issue, click Assign to me

      Expected behavior
      SLA stops per stop condition assignee changed from unassigned

      Experienced behavior
      SLA does not stop nor does it pause. Continues to count down even though ticket is assigned (meets pause condition)

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          People

            knguyen@atlassian.com Kha Nguyen (Inactive)
            tevans Tim Evans (Inactive)
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            Watchers:
            5 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved:

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