Long links/URLs don't work in Outlook 2007/2010

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: Email - Outgoing
    • None
    • 0
    • 4

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Microsoft Outlook 2007/2010 unable to process URLs longer than 1033 characters. Password reset emails can exceed this character limit making the password reset link unusable.

      Microsoft TechNet Thread: Outlook 2010 URL Character Limit.

      Suggested Solution

      Find ways to shorten the URL so that Outlook 2007/2010 can handle them.

      Why this is important

      Many customers are using Outlook 2007/2010 as their default mail client.

      Workaround

      Use a web browser or another email client.

            Assignee:
            Unassigned
            Reporter:
            Derrick Nguyen (Inactive)
            Votes:
            4 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: