Request Type Key Creation Inconsistency

Request Type Key Creation Inconsistency

Steps to Reproduce:

1. Create a Service Deks Project.
2. Navigate to Project Administration > Request Types
3. Create a Request Types using the provided Button with name E.g. Monitor
4. Then, do the same but using the available Public Experimental REST API
   • JIRA Service Desk Public API

     POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype

Expected Solution:

• Both will have the same format of Request Type Key.

Actual Result:

There will be a difference between the Request Type that is created using REST API or from GUI. This information could be retrieved by using PRIVATE or INTERNAL REST API of JIRA Service Desk:

GET /servicedesk/1/pages/settings/requesttypes/{projectKey}

1. Experimental REST API

   {
     "projectKey": "ISD",
     "projectId": "10001",
     "portalKey": "isd",
     "requestTypes": [
       {
         "id": 20,
         "key": "rest2",
         "name": "REST",
         "description": "Please tell us clearly the problem you have within 100 words.",
         "descriptionHtml": "<p>Please tell us clearly the problem you have within 100 words.</p>",
         "projectId": 1,
         "issueTypeId": 10006,
         "issueTypeName": "",
         "parentKey": "isd",
         "callToAction": "REST",
         "intro": "REST",
         "introHtml": "<p>REST</p>",
         "icon": 10527,
         "order": 0
       },
    	...
   

2. Project GUI

   	<continue from above>
   {
       {
         "id": 18,
         "key": "9cf89dda-2bd2-41e3-9ce9-9deb621fe4a9",
         "name": "Monitor",
         "description": "",
         "descriptionHtml": "",
         "projectId": 1,
         "issueTypeId": 10007,
         "issueTypeName": "",
         "parentKey": "isd",
         "callToAction": "Monitor",
         "intro": "",
         "introHtml": "",
         "icon": 10532,
         "order": 2
       },
       ...
   

Notes:

It looks like the REST API is still using Old Method which is RequestTypeInternalManagerScala