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  1. Jira Service Management Data Center
  2. JSDSERVER-442

"Create KB Article" on Service Desk doesn't do anything

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Details

    • Bug
    • Resolution: Done
    • Low
    • 1.2.6
    • None
    • Knowledge Base
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When clicking on "Create KB Article" in a Service Desk, the button does nothing:

      Nothing on the logs as well. In the Console, we have the following:

      <ul id="opsbar-jira.issue.tools" class="toolbar-group pluggable-ops">
<li class="toolbar-item">
<a id="sd-create-kb-link" class="toolbar-trigger" href="#">
<span class="trigger-label">Create KB article</span>
</a>
</li>
<li class="toolbar-item">
<li class="toolbar-item toolbar-dropdown">
</ul>

      It seems the link for that button is not available (href="#").

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        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-442 "Create KB Article" on Service Desk doesn't do anything

          • Low - Low priority issues
          • Closed

          DESK-2085 Loading...

          DESK-2518 Loading...

          mentioned in

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              Unassigned Unassigned
              cgauterio Clarissa Gauterio (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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