Problem Description

• If the customer changes the project key (following instructions here: https://confluence.atlassian.com/adminjiracloud/editing-a-project-key-776636293.html) then they cannot edit request groups because the database table references the old project key.
• The request should use the project ID, not the project key.

Diagnostic

Making a request to

https://<instance-url>/rest/servicedesk/1/servicedesk/<project-key>/groups

returns an HTTP Status Code of 400 and the following message:

{"errors":[{"errorMessage":"The Service Desk you are trying to view does not exist."}],"reasonKey":"AnErrorToServiceDeskHttpError..com.atlassian.servicedesk.internal.errors.ServiceDeskError$$anon$1","reasonCode":"400"}

You can confirm the problem by running the following query on the database and comparing the "KEY" value to that in the request above.

Query:

SELECT * FROM "AO_54307E_VIEWPORT";

Steps to reproduce

1. Create a service desk project.
2. Follow the steps to edit the project key here: https://confluence.atlassian.com/adminjiracloud/editing-a-project-key-776636293.html
3. Go to Project Settings > Request Types
4. Click "Edit Groups" on any of the Request Types listed.

Workaround

We don't have any workarounds for this bug at the moment