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  1. Jira Service Management Data Center
  2. JSDSERVER-372

Allow Customers to log in to view tickets for free

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    • Suggestion
    • Resolution: Fixed
    • 2.0
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently if I want a customer to have access to view a history of tickets for their company, I have to pay for a license for them to have access as well as provision special permissions which I believe Atlassian could provide for free as part of the help desk service like Zoho.com or Freshdesk.com provides.

      This would be great if a customer could create an account that attaches to the help desk which allows them to view the full history of support tickets without charging my company to give them a license.
      This would require special permissions to allow for only customer portal login and no provider side access. Thanks!

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              Unassigned Unassigned
              5fb577f2effd Matthew Surowiec
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