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  1. Jira Service Management Cloud
  2. JSDCLOUD-372

Allow Customers to log in to view tickets for free

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    • Suggestion
    • Resolution: Fixed
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently if I want a customer to have access to view a history of tickets for their company, I have to pay for a license for them to have access as well as provision special permissions which I believe Atlassian could provide for free as part of the help desk service like Zoho.com or Freshdesk.com provides.

      This would be great if a customer could create an account that attaches to the help desk which allows them to view the full history of support tickets without charging my company to give them a license.
      This would require special permissions to allow for only customer portal login and no provider side access. Thanks!

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              Unassigned Unassigned
              5fb577f2effd Matthew Surowiec
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