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  1. Jira Service Management Data Center
  2. JSDSERVER-3598

System Admin must be member of application to see customer portal

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    Description

      Environment

      • JIRA Service Desk 3.0+

      Steps to Reproduce

      1. Create a customer Portal
      2. Add a user to be the System Administrator
      3. Add this user as a member to jira-servicedesk-users
      4. Browse to the customer portal
      5. Remove the Sys Admin from the jira-servicedesk-users and try to browse to the customer portal
      6. The sysadmin will see "You don't have permission to access any Customer Portal"

      Expected Results

      The System Administrator should be able to access the customer portal as a regular customer.

      Actual Results

      It throws the access error.

      Workaround

      JIRA Admins can be added to jira-core-users or jira-software-users, so that the Service Desk license will be saved as intended.

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              Unassigned Unassigned
              psouza Pedro Souza
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              Dates

                Created:
                Updated:

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