Details
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Bug
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Resolution: Unresolved
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Low
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None
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3.0.10, 3.1.9, 3.2.4, 3.11.0
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7
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Severity 2 - Major
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0
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Description
Environment
- JIRA Service Desk 3.0+
Steps to Reproduce
- Create a customer Portal
- Add a user to be the System Administrator
- Add this user as a member to jira-servicedesk-users
- Browse to the customer portal
- Remove the Sys Admin from the jira-servicedesk-users and try to browse to the customer portal
- The sysadmin will see "You don't have permission to access any Customer Portal"
Expected Results
The System Administrator should be able to access the customer portal as a regular customer.
Actual Results
It throws the access error.
Workaround
JIRA Admins can be added to jira-core-users or jira-software-users, so that the Service Desk license will be saved as intended.
Attachments
Issue Links
- is related to
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JSDSERVER-5458 JIRA Admin user unable to login to Portal
- Gathering Impact
- mentioned in
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Page Loading...
- was cloned as
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QUALITY-484 Loading...