Since Release 31st August 2015, Tickets not Created from Service Desk Emails

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      Update

      Please see https://jira.atlassian.com/browse/JSD-2278?focusedCommentId=783182

      Since Release 31st August 2015, Emails not Created from Service Desk Emails

      Symptom

      Emails sent to email channel defined in the email setting for the Service Desk, but no issue created.

      Testing connection seems fine.

      Disclaimer

      We are still investigating the root cause of this issue, please watch this bug ticket to get the latest update time to time.

      Environment Details

      • Version for JEPP: 1.0.42-D20150820T044232
      • So far tested, it affects both internal mail (mailstore) and external mail
      • It only affects JIRA Cloud instances

            Assignee:
            Joshua Hansen
            Reporter:
            Richie Gee (Inactive)
            Votes:
            11 Vote for this issue
            Watchers:
            30 Start watching this issue

              Created:
              Updated:
              Resolved: