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  1. Jira Service Management Data Center
  2. JSDSERVER-1646

As an Administrator or Agent, I should be able to selectively enable plaintext email notifications for Customers

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Details

    • Suggestion
    • Resolution: Fixed
    • 2.3
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, the only way to provide Service Desk Customers with plaintext email notifications is by setting a system-wide default, affecting all users in JIRA.

      Desired Functionality
      Ability to change notification preferences for Service Desk Customers between plaintext and HTML per Customer.

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          relates to

          Suggestion - JSDCLOUD-1646 As an Administrator or Agent, I should be able to selectively enable plaintext email notifications for Customers

          • Closed

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              Unassigned Unassigned
              scovey Shanye
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