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  1. Jira Service Management Cloud
  2. JSDCLOUD-1646

As an Administrator or Agent, I should be able to selectively enable plaintext email notifications for Customers

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    • Resolution: Fixed
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, the only way to provide Service Desk Customers with plaintext email notifications is by setting a system-wide default, affecting all users in JIRA.

      Desired Functionality
      Ability to change notification preferences for Service Desk Customers between plaintext and HTML per Customer.

              Unassigned Unassigned
              scovey Shanye
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