Details
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Bug
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Resolution: Fixed
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Medium
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2.2
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JIRA 6.3.12 and 6.3.14
Description
Steps to reproduce
- Create a new Service Desk with all default settings
- Configure Email settings to handle incoming emails
- Send a test email -> view request -> Priority field is visible
- Edit the Request Type configured for Email settings and add Priority field as a visible field
- Send another test email -> view request
Expected behavior
Priority field is visible.
Actual behavior
There's no Priority field.
Workaround
You can bulk edit issues to add a priority to them. You just need to perform the following advanced JQL: project = YourProjectName and priority is EMPTY.
Facts & Figures
- From table jiraissue in JIRA database, the value of Priority field is NULL.
- Enabling SQL Debugging, NULL is inserted for Priority field.
Attachments
Issue Links
- was cloned as
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