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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Editing an existing SLA allows you to change the Start, Pause on, Stop, and Goals but we cannot change the name of the SLA

      Workaround: How to rename SLAs

            [JSDSERVER-119] Allow to rename an existing SLA

            How is this still not available??

            Mark Rosenberg added a comment - How is this still not available??

            +1

            This is requested since 2013 and I'm running into the issue in 2022? Incredible...

            Jurgen de Bruijne added a comment - This is requested since 2013 and I'm running into the issue in 2022? Incredible...

            +1 on needing the option to rename SLAs

            Sérgio Antunes added a comment - +1 on needing the option to rename SLAs

            I can't imagine a world where a user would type something into a box and hit enter and it be incorrect or need to be changed years later.  It's so much more efficient to just delete the offending configuration and re-create it.

            Atlassian has shown us the light!

            David Sumlin added a comment - I can't imagine a world where a user would type something into a box and hit enter and it be incorrect or need to be changed years later.  It's so much more efficient to just delete the offending configuration and re-create it. Atlassian has shown us the light!

            2013... well done Atlassian xd

            Josep Maria Cao Garcia added a comment - 2013... well done Atlassian xd

            Really, I'm very interested with this Feature, which I could name: a standard thing.

            Ireneusz Jaszczak added a comment - Really, I'm very interested with this Feature, which I could name: a standard thing.

            It is a simple thing to rename something as long as it is not written in stone. There is no big science behind it.

            Letting the customer know how data in the DB can be manipulated is a bad approach: https://confluence.atlassian.com/jirakb/how-to-rename-slas-777027027.html

            Please put it on your agenda and make sure that the SLA can be renamed.

            James Lehmann added a comment - It is a simple thing to rename something as long as it is not written in stone. There is no big science behind it. Letting the customer know how data in the DB can be manipulated is a bad approach: https://confluence.atlassian.com/jirakb/how-to-rename-slas-777027027.html Please put it on your agenda and make sure that the SLA can be renamed.

            Wow, yet another opportunity to pay an additional fee for basic functionality that should be included with the base product.  Not only does Atlassian does not care about the voice and needs of their customers but goes out of their way to ignore it. When a third party developer steps in to do Atlassian's job for them, Atlassian can skim off the top when the plugins are purchased from the Marketplace.

            Why provide something as part of the product when they can ignore it since 2013 and make more money down the road?

            This is shameful. Do not use Atlassian products.

            carlos lugo added a comment - Wow, yet another opportunity to pay an additional fee for basic functionality that should be included with the base product.  Not only does Atlassian does not care about the voice and needs of their customers but goes out of their way to ignore it. When a third party developer steps in to do Atlassian's job for them, Atlassian can skim off the top when the plugins are purchased from the Marketplace. Why provide something as part of the product when they can ignore it since 2013 and make more money down the road? This is shameful. Do not use Atlassian products.

            Tom Jones [Appsvio] added a comment - - edited

            Hi All 👋
            We've recently released this feature as a part of the Feature Bundles for Jira Service Desk. This is a new app on the Atlassian Marketplace which bundles useful features for your portal, such us permissions for request types (based on Roles, Groups, Language, Time Zone, and Calendars) or customizable announcement banners. Try 30-day free trial!
            In app’s documentation we explain how to rename a SLA name.
            Do you need more explanation? Please don't hesitate to contact us via our Customer Portal or book a demo session via Calendly. 🖥
            Cheers,

            Tom Jones [Appsvio] added a comment - - edited Hi All 👋 We've recently released this feature as a part of the Feature Bundles for Jira Service Desk . This is a new app on the Atlassian Marketplace which bundles useful features for your portal, such us permissions for request types (based on Roles, Groups, Language, Time Zone, and Calendars) or customizable announcement banners. Try 30-day free trial! In app’s documentation we explain how to rename a SLA name. Do you need more explanation? Please don't hesitate to contact us via our Customer Portal or book a demo session via Calendly . 🖥 Cheers,

              Unassigned Unassigned
              ce89ef7892bd Félix Martineau [Expert]
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                Created:
                Updated: