Apdex will stop functioning if disabling Analytics

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 11.3.2
    • Component/s: Apdex
    • None
    • 11.03
    • Severity 3 - Minor

      Issue Summary

      If disabling Analytics, Apdex seems  stop functioning normally.

      You won't see any new output in atlassian-jira-apdex.log, even after waiting 1 hour (the time span for outputting apdex data).

      Also, If running the rest api of "/rest/apdex/1/apdex?key=overall
      " , the parameter of "apdex"  shows "-1" and r "totalCount" shows "0" . That means Apdex metrics is not gathered.

       

      This behavior may be due to the stop of "/jira/rest/analytics/1.0/publish/bulk" in   JRASERVER-70086: Disabling Jira Analytics should stop sending POST requests to /jira/rest/analytics/1.0/publish/bulk after Jira 10.7 . "/jira/rest/analytics/1.0/publish/bulk"  may be used for Apdex.

       

      Steps to Reproduce

      1. Login Jira with admin
      2. Move into JIRA ADMINISTRATION > System > Analytics
      3. Select "Disabled" in "Sharing options"
      4. Move to  Dashboards > View System Dashboard (to have some data for APDEX)
      5. In URL location of browser, paste https://<base_url>/rest/apdex/1/apdex?key=overall to run the REST API to show APDEX metrics.

      Expected Results

      Apdex metrics are gathered, there will be a value for "apdex" and the value for "totalCount", not like "-1" and "0".

      {"apdex":88,"satisfiedCount":14,"toleratingCount":2,"frustratedCount":1,"totalCount":17} 

      Actual Results

      The parameter of "apdex"  shows "-1" and r "totalCount" shows "0" . That means Apdex metrics is not gathered.

      {"apdex":-1,"satisfiedCount":0,"toleratingCount":0,"frustratedCount":0,"totalCount":0}

      Workaround

      Enable Analytics again

              Assignee:
              Unassigned
              Reporter:
              Rick Li
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                Created:
                Updated: