Workflows with special characters in name redirect to "Dead Link Page” from Unassigned Issue Types

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 10.3.9, 11.3.1
    • None
    • 10.03
    • 1
    • Severity 3 - Minor

      Issue Summary

      Workflow with special characters in name redirects to a dead link page for unassigned issue type from the workflow scheme page. 

      Steps to Reproduce

      1. Configure a workflow with special character in name. For e.g. Synchronoss R&D workflow
      2. Map the workflow to Unassigned issue type from the Workflow scheme
      3. Navigate to workflow scheme page and open the workflow associated with Unassigned Issue Types.
      4. Behaviour is same for any other project level permissions
         

        Expected Results

        The workflow opens correctly

      Actual Results

      Workflow fails to load with Oops, you've found a dead link error. Same workflow assigned to specific issue types works correctly.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.
      Use workflow names without special characters.

      Note:- The issue is due to erroneous url encoding. Workflow name Synchronoss R&D workflow is wrongly url encoded to Synchronoss+R%26amp%3BD+workflow due to special character. The correct encoding should be Synchronoss%20R%26D%20workflow.

        1. image-2026-01-20-16-43-12-117.png
          346 kB
          Yash Singh
        2. image-2026-01-20-16-44-08-582.png
          197 kB
          Yash Singh

              Assignee:
              Unassigned
              Reporter:
              Yash Singh
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: