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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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None
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Affects Version/s: 10.3.9, 11.3.1
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Component/s: Administration - Workflows
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None
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10.03
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1
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Severity 3 - Minor
Issue Summary
Workflow with special characters in name redirects to a dead link page for unassigned issue type from the workflow scheme page.
Steps to Reproduce
- Configure a workflow with special character in name. For e.g. Synchronoss R&D workflow
- Map the workflow to Unassigned issue type from the Workflow scheme
- Navigate to workflow scheme page and open the workflow associated with Unassigned Issue Types.
- Behaviour is same for any other project level permissions
Expected Results
The workflow opens correctly
Actual Results
Workflow fails to load with Oops, you've found a dead link error. Same workflow assigned to specific issue types works correctly.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available.
Use workflow names without special characters.
Note:- The issue is due to erroneous url encoding. Workflow name Synchronoss R&D workflow is wrongly url encoded to Synchronoss+R%26amp%3BD+workflow due to special character. The correct encoding should be Synchronoss%20R%26D%20workflow.