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  1. Jira Data Center
  2. JRASERVER-79093

Unable to Create a new Issue when the size of the contents provided in "Description" field exceeds 2MB.

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 9.12.25, 9.12.26, 10.3.9, 11.0.1
    • Project - Issues
    • None

      Issue Summary

      When we fill the “Description” field with contents >2MB while creating a new issue, when we click on “Create” button, we see “No project selected” and “No issue type selected” error messages, even though the fields are present.

      Steps to Reproduce

      1. Go to Jira Administration > System > Advanced Settings and set jira.text.field.character.limit value to ‘900000’ or ‘0’.
      2. Go to any project. Click on 'Create'. Project and Issue type will be automatically filled.
      3. In the "Description", put a huge amount of content (>2MB).
      4. Click on the "Create" button.
      5. We will see a XSRF Security Token Missing pop-up. Click on ‘Retry Operation’.
      6. We will see “No project selected” and “No issue type selected” error messages in the Create screen.

      Expected Results

      A New Issue should be created or Any relevant/meaningful error should be displayed in the "Create Issue" pop-up about the character limit exceeded in the Description field.

      Actual Results

      • When we click on “Create” button, we see “No project selected” and “No issue type selected” error messages, even though the fields are present.
      • We don't see any errors in the 'atlassian-jira.log'. The HAR file, show “400 Bad Request” response for POST call.
        POST https://linux-110411.prod.atl-cd.net/jira/secure/QuickCreateIssue.jspa
        Response:
        {
            "errorMessages": [],
            "errors": {
                "issuetype": "No issue type selected.",
                "pid": "No project selected."
            }
        }

      Workaround

      The 'Description' field is meant to explain the nature of the case. If extensive data needs to be added, it can be done through attachments in 'File Attachments' section.

              Unassigned Unassigned
              e8bff493ac7b Karthik Manjunath
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                Created:
                Updated: