This version of Jira is unrecognized by the Atlassian Marketplace. It might be a non-standard build or too new to appear.

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Highest
    • None
    • Affects Version/s: 9.12.13, 9.12.17, 9.12.18, 10.3.0, 10.4.0
    • Component/s: Data Center - Other
    • 9.12
    • 14
    • Severity 1 - Critical
    • 216

      Issue Summary

      After updating to Jira 9.12.18, JSM is unable to be updated, with a banner error stating: "This version of JIRA is unrecognized by the Atlassian Marketplace. It might be a non-standard build or be too new to appear."

      Steps to Reproduce

      Update to Jira 9.12.18, attempt to update JSM

      Expected Results

      The button to update JSM exists and that JSM will update to 5.12.18

      Actual Results

      JSM fails to update to 5.12.18, and cannot be used

      No specific error is found in the logs, might affect other versions of Jira, as well

      Workaround

      Use the instructions in https://confluence.atlassian.com/adminjiraserver/upgrading-jira-data-center-with-zero-downtime-938846953.html#UpgradingJiraDataCenterwithzerodowntime-Updating to upgrade JSM via the file system

            Assignee:
            Michał Błajet
            Reporter:
            Mateo
            Votes:
            4 Vote for this issue
            Watchers:
            23 Start watching this issue

              Created:
              Updated:
              Resolved: