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  1. Jira Data Center
  2. JRASERVER-78609

Jira Dashboard Rich Text Gadget Rendering Issue with Multiple Gadgets

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    • 9.17
    • 23
    • Severity 3 - Minor
    • 253
    • Hide
      Atlassian Update – 28 May 2025

      Dear Customers,

      Thank you for reporting this issue. We have been working hard on fixing it.

      Summary of the problem:

      Rich Text Editor gadget would incorrectly put its content into another instance of the same gadget type, when dashboard had multiple RTE gadgets.

      New behaviour after the change:

      Every RTE gadget will no longer misplace its own content and will behave as expected, where content belonging to one of gadget instances won't "bleed" into other instances of RTE gadget.

      Status of the fix and Fix Version:

      The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version 10.3.8, 10.7.0 and 11.0.0.

      Best regards

      Artur Falborski
      Jira DC Software Engineer

      Show
      Atlassian Update – 28 May 2025 Dear Customers, Thank you for reporting this issue. We have been working hard on fixing it. Summary of the problem: Rich Text Editor gadget would incorrectly put its content into another instance of the same gadget type, when dashboard had multiple RTE gadgets. New behaviour after the change: Every RTE gadget will no longer misplace its own content and will behave as expected, where content belonging to one of gadget instances won't "bleed" into other instances of RTE gadget. Status of the fix and Fix Version: The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version 10.3.8, 10.7.0 and 11.0.0. Best regards Artur Falborski Jira DC Software Engineer

      Issue Summary

      This is reproducible on Data Center: YES

      Steps to Reproduce

      1. Install any Jira version 9.17 or later.
      2. Navigate to any dashboard.
      3. Add multiple Rich Text gadgets with different text content in their bodies.
      4. Attempt to interact with the gadgets by double-clicking the gadget bar, moving positions, expanding/minimizing, etc.
      5. Observe the random malfunctioning behavior, where text content fails to render correctly.

      Expected Results

      Each Rich Text gadget should display its respective content independently and correctly without interference from other gadgets.

      Actual Results

      The rendering of the Rich Text gadgets malfunctions, leading to the first gadget potentially being overlaid with the second gadget's information.

      The behavior is random, and gadgets may fail to render the text.

      Workaround

      Limit 1 Rich Text Gadget per Dashboard

        1. BrokenRichGadget.mov
          9.64 MB

              d996197e70d9 Artur Falborski
              d34f536ab7f6 Eduard Claproth
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              39 Vote for this issue
              Watchers:
              64 Start watching this issue

                Created:
                Updated:
                Resolved: