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  1. Jira Data Center
  2. JRASERVER-78029

Unable to uninstall Jira Software

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      Issue Summary

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Navigate to Settings -> Applications
      2. Attempt to Uninstall Jira Software by clicking "uninstall"

      Expected Results

      Jira Software is uninstalled successfully

      Actual Results

      Jira Software is still installed. Error message "An unexpected error occurred. Refer to the logs for more information" is displayed.

      The below exception is thrown in the atlassian-jira.log file:

      2024-09-02 01:38:48,135+0000 http-nio-8080-exec-31 url: /rest/plugins/1.0/uninstall; user: admin WARN admin 98x1549x1 hl41si 172.29.151.158,10.229.151.93 /rest/plugins/1.0/uninstall [o.g.jersey.servlet.WebComponent] A servlet request to the URI https://instenv-351244-ysyt.instenv.internal.atlassian.com/rest/plugins/1.0/uninstall contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
      2024-09-02 01:38:48,136+0000 http-nio-8080-exec-31 url: /rest/plugins/1.0/uninstall; user: admin WARN admin 98x1549x1 hl41si 172.29.151.158,10.229.151.93 /rest/plugins/1.0/uninstall [c.a.p.r.v.security.xsrf.XsrfResourceFilter] XSRF checks failed for request: https://instenv-351244-ysyt.instenv.internal.atlassian.com/rest/plugins/1.0/uninstall , origin: https://instenv-351244-ysyt.instenv.internal.atlassian.com , referrer: https://instenv-351244-ysyt.instenv.internal.atlassian.com/plugins/servlet/applications/versions-licenses 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              abd1e7998ab2 Steve Watson
              399904f8a539 Tripta Kaur
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                Created:
                Updated:
                Resolved: