Error "Couldn't load comment reaction" when setting property jira.permission.comment.denied

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    • 9.04
    • 4
    • Severity 3 - Minor
    • 1

      Issue Summary

      When setting the workflow property jira.permission.comment.denied on closed/done status in order to prevent comments on closed issues, and then listing the issues in Detail view and navigating between them gives an error:-
      We couldn't load comment reactions
      We hit a glitch and couldn't complete this action. Try again.

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      • Edit the project workflow. On the status "Closed," add the property "jira.permission.comment.denied" with value as true/denied.
      • Publish the workflow.
      • Using JQL filter for the project and status "Closed"
      • In the result set open several issues with the detail view activated. Switch between the issues
      • Comments are not possible anymore, and comment reactions for all comments are not available anymore. This is expected behaviour.

      Expected Results

      Navigate/Switch between the issues should work without any issues.

      Actual Results

      Sometimes (but not always) when opening an issue with a detail view we get the message

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Aniket Ranjan
            Votes:
            6 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated: